Thank you for shopping at FitInFeet.com. We aim to provide you with quality products and a satisfactory shopping experience. Please read our Return and Refund Policy carefully to understand the procedures for returning items and seeking refunds.
1. Returns: a. To be eligible for a return, your item must be unused and in the same condition that you received it. b. The return period is 7 to 10 days from the date of purchase.
2. Refunds: a. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. b. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number] days.
3. Exchanges: a. We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [email protected].
4. Return Shipping: a. You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. b. If you are shipping an item over [amount], you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
5. Damaged or Defective Items: a. If you receive a damaged or defective item, please contact us at [email protected] within 5 days of receiving the product. We will guide you through the return process.
6. Cancellation of Orders: a. If you wish to cancel an order, please contact us as soon as possible. Once an order has been processed and shipped, it cannot be canceled.
7. Refund Inquiries: a. If you have questions about your refund, please contact us at [email protected]. with your order number and details.
8. Refund Processing Time: a. Refunds may take some time to process, and the processing time may vary depending on your payment method. Please allow 7 to 10 days for the refund to be reflected in your account.
9. Changes to the Policy: a. FitInFeet.com reserves the right to modify or update this Return and Refund Policy at any time. Changes will be effective immediately upon posting on the website.
10. Contact Us: a. If you have any questions or concerns about our Return and Refund Policy, please contact us at [email protected].
By making a purchase on FitInFeet.com in Euro currency within the UK, you agree to the terms outlined in this Return and Refund Policy.